Internet Tech Support


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SmartRG SR400ac



TECH SUPPORT  24/7  -----  620-243-5002

General Information

FTP Host Address:

Mail Server Information:

Incoming mail server:  --- Port 110 - SSL off

Outgoing server: ---  SMTP Port 25 or 587 - SSL off

DNS Numbers: Primary:     Secondary:

IMAP:   Port: 143

 Zenda Technical Support is for INTERNET related problems ONLY. If you are having other system related problems with your computer it may be necessary for you to take it in to a REPAIR department for assessment and repair.

How to Fight Spam Mail?

Want to earn a college degree, improve your sex life or earn more money? Chances are, you have recently received an email professing to help you do all of these things…spam. Originally just a canned sandwich product, the word spam now also refers to unsolicited email, which most of us think of as electronic junk mail.

Spam is not just aggravating – recent increases in the amount of spam being circulated have made it a serious problem for businesses, as well as home users. There are ways to fight spam. Perhaps if everyone followed these suggestions, spam would disappear.

 Don’t Open Spam When you see an email that is obviously spam, don’t open it. Just delete it. Some spam contains a hidden return receipt code, which notifies the spammer when you open the email. This tells him that he has a live address and will put your email address in line to receive even more spam. (A good firewall will notify you when information is being sent from your computer and prevent return receipt codes from executing without your knowledge.) Don’t Click on Links Even if the product looks great; don’t click on the link in any unsolicited email that is trying to sell you something.

Never buy anything offered via spam. Purchasing, or even simply clicking on an item just to look at it, will tell spammers their plan is working. This will keep the spam flowing.

Don’t Reply to Spam If the email has an unsubscribe link, don’t use it. You may think this will get you off the spam list, but it does just the opposite. A response only confirms the accuracy of your email address and will result in more spam being sent to your address.

Do not give your credit card Information to a Spammer Smart spammers use many ways to get your credit card information. Symantec, a reputable software company, has found that spammers have been sending out email that advertises Symantec products at 90% off. The deal looks great. It looks very real. But it is a scam to get your credit card number.

Keep Your Email Address Private Don’t post your primary email address anywhere on the Internet. Don’t use it for chat rooms, instant messaging, Internet bulletin boards or newsgroups. Instead, set up another email address with your Internet Service Provider or use a free email service, such as Hotmail, to set up an alternative email address. Use this secondary address in public Internet areas. Use your primary email address for friends, relatives and business associates.

How to recognize a Virus?

Do you have a good anti-virus program? Do you keep it updated regularly? If not, your computer is bound to contract a virus of some type. Even if you do keep up with healthy computer habits, it is sometimes still possible (unlikely, but possible) for a virus to attack your computer.

Is It Really A Virus?

You may suspect that your computer has a virus, but how can you really tell? Viruses often cause erratic behavior. Smiley faces may pop up, the screen may turn blank, the computer may crash, or it may constantly reboot. The trigger that activates the virus can be almost anything. For instance, the virus can be activated the minute it is installed. Or it may start its dirty work the next time you start your computer. In some cases, a virus can reside inside your computer in an inactive state, waiting for a certain event (like a certain date) to happen. From the moment the virus infiltrated your computer to the time that it made itself known to you, you could have innocently spread the virus to others.

A very disconcerting sign that you have a virus is when friends call or email to let you know you have sent them a virus-infested email. A Scan Is Necessary So you suspect your computer has a virus. How can you find out for sure? You scan your system for viruses with a software program. If you already own an antivirus program and your computer is operable, you can start your antivirus program and initiate a scan of your entire computer.

However, chances are if you contracted a virus, the virus definitions that your program is using are out-of-date. So first, visit the Web site of your antivirus manufacturer and update your antivirus software by downloading the latest definitions. If you don’t have antivirus software, you can purchase it online or you can use Panda Software’s free Active-Scan. This software will scan your computer and report any infections. Use Your Antivirus Manufacturer’s Web Site If the virus scan finds an infection; it will give you the name of the virus or viruses that you have contracted. If your computer is contaminated, you need to take immediate action.

Depending on the severity of the virus and the health of your computer, the security of your computer data may be at risk. Look up the virus at one of the antivirus manufacturer’s Web sites. Symantec, McAfee, and Panda Software are all informative sites. Sometimes the manufacturers will have a software program that you can download for the removal of the virus. Removal instruction may be offered as well. Viruses vary in severity. Some are easy to eliminate and repair. Others can be very nasty, and repairing their damage could involve some complex reprogramming. If you are lucky you may be able to remove the virus yourself.

If, however, you have contracted an invasive virus, don’t hesitate to leave the work to a local computer professional. Spyware Acts like a Virus A different type of vicious programming has started to invade computers around the world. Spyware (sometimes called Adware) is uninvited software that is transferred to your computer without your explicit knowledge. It often piggybacks on software that you download from the Internet. Spyware causes erratic behavior in a computer that is very similar to the behavior caused by viruses.

 Often spyware is characterized by unusual windows popping up on your computer, but your computer can be infected by spyware even if there are no annoying pop ups. If your virus scan shows no viruses, but your computer is still acting weirdly, you should suspect spyware. Use a free spyware detection program like Lavasoft Ad-Aware or Spy-Bot Search & Destroy to find and eliminate spyware.

Develop Healthy Computer Habits remember, an ounce of prevention is worth a pound of cure. Be sure you have a good antivirus program installed on your computer and update it regularly. You will also want to make sure that your Internet browser and operating system have had all the necessary security patches applied.

Prevention is the name of the virus game, and you do need to make friends with a good antivirus program. My earlier tutorials will fill you in on details about What a Computer Virus Is, How to Update your Antivirus Software and How to Update Windows. Don’t forget to download a good spyware prevention program, as well. A recent Earth-link report showed an average of 28 spyware programs on each of the computers they scanned. Spyware and viruses can both be dangerous and can cause computer users a lot of aggravation. So be careful out there and be sure to keep your computer free from both viruses and spyware.

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